Terms And Conditions

National Association of Child Contact Centres


This document was created using an SEQ Legal template.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What information do we collect?

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website, length of visit, page views, website navigation and the information required to assist you and NACCC in arranging safe child contact.

Information relating to any transactions carried out between you and us on or in relation to this website, (the transaction cost of filing your application for safe child contact from the referrals website at naccc-selfreferrals.org.uk)

Information that you provide to us for the purpose of registering with us (including the necessary details of your personal history and background)

Information that you provide to us will only be used for the purposes of arranging safe child contact. It will not be recorded using any other media nor disclosed without your permission for any purpose other than that stated in this policy.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Cookies on our website

You will need to allow cookies to use our website - if you do not you will not be able to log in and use this service.

Authentication cookie:

When you sign in we use an authentication cookie so that you can remain signed in when you move from page to page. Expires – End of session.

Session cookie:

We use a session cookie to prevent unsolicited form submissions from malicious websites whilst you are logged in. Expires – End of session.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Websites use cookies in order to improve your user experience by enabling that website to ‘remember’ you for the duration of your visit (using a ‘session cookie’).

Cookies let you navigate between pages efficiently, improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of this website.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to: Administer the website; Improve your browsing experience by personalising the website; Enable your use of the services available on the website;

Send you goods purchased via the website, and supply to you services purchased via the website;
Send statements and invoices to you, and collect payments from you;
Send you general (non-marketing) commercial communications;
Send you email notifications which you have specifically requested;
Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
Deal with enquiries and complaints made by or about you relating to the website;
Keep the website secure and prevent fraud;

Verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service).

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds


We may disclose your personal information to any of our employees, officers, agents, and contact centres insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of NACCC for the purposes of arranging contact for you insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information: To the extent that we are required to do so by law; In connection with any ongoing or prospective legal proceedings; In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Your information is solely for use in the United Kingdom and Great Britain and will not be exported

Policy amendment

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Your rights – change to fee

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: the payment of a fee (currently fixed at GBP 20); and the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to contact@naccc.org.uk

Data controller

The data controller responsible in respect of the information collected on this website is The National Association of Child contact Centres www.naccc.org.uk Our data protection registration number is Z539037X